Your Dedicated Support Partner

To place an order on GS-JJ, you have two main options:
Submit an inquiry first (recommended):
Visit the product page for what you need and click "Submit Inquiry" instead of "Add to Cart."
Our sales coordinator will send you a free digital proof and quote within 12-24 hours.
Direct payment:
If you're ready to order, add items to your cart and check out directly.
After approval:
Once you approve the design proof, your sales coordinator will send a payment link.
Click the orange "Approved" button, add your shipping address, and complete payment.

For questions regarding order status and other after-sales support, log in to My Orders and click on the order you need help with. From the detailed order page, you can easily review order details, track order progress, and request help by submitting a Customer Service ticket. We normally respond to all tickets within 12 hours.

Most of our products do not have strict minimum order quantities. We accept any quantity order.
However, we do have a minimum order amount of $99 per order.
If you're trying to order less than what the system allows on our website, please mention your desired quantity in the comments section when submitting your inquiry, or email us directly at info@gs-jj.com.

Yes, you can place an order by email instead of using our website.
Simply send your order details to info@gs-jj.com including:
• Your design or artwork
• Quantity needed
• Size requirements
• Desired delivery date
Our sales team will create a free digital proof and provide you with a quote.
This is especially helpful if you're having trouble with the website or prefer email communication.

We accept the following payment methods:
• Visa
• Mastercard
• American Express
• Discover
• Check or invoice
• Apple Pay
• Wire transfer
• Invoice payment
We also accept purchase orders.

After payment, you can still modify the design. Please email your sales coordinator immediately to inform them of any updates you would like to make before production begins.
If you are not satisfied with the design proof, you may cancel the order before production starts.
If the order has already entered the production stage, a cancellation fee will apply. 
Please contact your sales coordinator to arrange any modifications or cancellations.

If you receive damaged or incorrect items, please contact your assigned sales coordinator directly for assistance.
You can also email us at info@gs-jj.com with your order number, and we'll ensure your sales coordinator receives the update.
For complete details on our return, replacement, and order issue policies, please refer to our Terms and Conditions.

Yes, we offer replacements and refunds according to our policies.
For complete details on our return, replacement, and order issue policies, please refer to our Terms and Conditions.
If you have a specific issue with your order, please contact your assigned sales coordinator directly for assistance.

If your product doesn't match the approved proof, please contact your assigned sales coordinator directly for assistance.
You can also email us at info@gs-jj.com with your order number, and we'll ensure your sales coordinator receives the update.
For complete details on our return, replacement, and order issue policies, please refer to our Terms and Conditions.

Yes, you can cancel your order if you're not happy with the proof before production starts.
For complete details on our return, replacement, and order issue policies, please refer to our Terms and Conditions.
If you have a specific issue with your order, please contact your assigned sales coordinator directly for assistance.

The AI assistant in the bottom right corner can provide real-time responses to help resolve your questions. If you type “transfer to human”, our customer service team will assist you. You can also contact us via the email address or phone number at the top of the webpage.

Yes, customization is possible for our products.
We mainly produce custom-made items, though we do have some stock products available.
You can browse our different custom products on our main website at https://www.gs-jj.com/.
For any specific customization requirements, submit your design details via email at info@gs-jj.com or through our quote pages, and our sales team will confirm feasibility.

We offer a wide range of custom products made from different materials:
Metal Products:
Zinc alloy (used for badges and coins)
Metal keychains and pendants
Plastic Materials:
PVC (used for keychains, luggage tags, etc.)
Acrylic (used for badges and keychains)
Textile Materials:
Embroidered material (used for keychains)
100% polyester
Leather Materials:
PU leather
Genuine leather
Other Materials:
Silicone
Aluminum alloy
Which specific product are you interested in?
You can click the AI customer service icon in the bottom right corner or email us for more details.

Yes, you can add your logo or text to the product.
We specialize in custom manufacturing, and you may send us your design in any size, as long as it is clear and legible. Our design team will create digital mockups for your approval before production. You can specify your preferred font, and we will do our best to match it or recommend a similar option if needed.

Yes, you can add your logo or text to the product.
We specialize in custom manufacturing, and you may send us your design in any size, as long as it is clear and legible. Our design team will create digital mockups for your approval before production. You can specify your preferred font, and we will do our best to match it or recommend a similar option if needed.

Yes, the final product will look very close to the digital proof.
Our design team creates accurate digital proofs for your approval.
Production only begins after you approve the proof and complete payment.
If you're not satisfied with any aspect of the proof, your sales coordinator will be happy to make adjustments.
You can also modify the design after confirmation by emailing your sales coordinator immediately with updates before production starts.
The digital proof ensures the final product meets your expectations.

Yes, we offer all design work for free with unlimited revisions.
Our design team will create a digital proof for your approval at no charge.
You can send any size artwork as long as it's clear and readable, and our team will mock it up in a digital proof for you to approve.
We also have templates available for most products if you need design assistance.

We accept EPS, AI, PDF, JPG, JPEG, GIF, PNG, BMP, TIF, and SVG files. Vector and AI files are preferred for the best design quality, but as long as your file is clear and legible, our design team can create a digital mockup for you.

Yes, you will receive a digital proof before production starts.
Our sales coordinator will email you a digital proof within 12-24 hours after you submit your inquiry or complete payment.
Production only begins after you approve the proof and payment is received.
You can request changes or approve the proof by replying directly to the proof email.

You can request unlimited revisions on your design proof at no extra charge.
Our design team provides this service completely free, and your sales coordinator will be happy to make adjustments until you're satisfied with the design.
Simply reply to the proof email with your requested changes.

Yes, you can use your own finished design without changes.
You can send any size artwork as long as it's clear and readable, and our design team will mock it up in a digital proof for you to approve.
We accept these file formats: EPS, AI, PDF, JPG, JPEG, GIF, PNG, BMP, TIF, and SVG. Vector AI files are preferred for best quality.
You'll still receive a digital proof to approve before production starts, but if your design is already finished, we can use it as-is.

Yes, we offer free shipping to the US, Canada, Europe, and Australia.
For orders outside these regions, shipping costs need to be quoted separately.
Please note that shipping fees apply to APO, FPO, and DPO military addresses.

Lead times vary by product. We offer both express and standard production options—standard lead times come with discounted pricing. With express service, orders can be delivered in as fast as 3–5 days. Exact production and delivery times are shown in the quotation system for each product category.

We use FedEx, UPS, and DHL for shipping.
These carriers ensure reliable delivery to all our shipping destinations worldwide.
For most orders, we use express air shipping which typically takes 3-5 business days for delivery.

Yes, you will receive tracking information once your order ships.
We use FedEx, UPS, and DHL for shipping, and these carriers provide tracking numbers for all shipments.
You can also track your order by logging into your account and clicking "My Orders" to check your order status.